If your order arrives damaged or you receive the wrong item, we want to put it right as quickly as possible. Contact our support team with your order number and a photo of the issue, and we'll arrange a replacement, exchange, or refund depending on what works best for you.
These issues are usually resolved quickly once we have the details we need, so don't hesitate to reach out as soon as you notice a problem. We always aim to make this process as straightforward as possible.